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Job Details

Requisition Number 17-0022
Post Date 2/10/2017
Title Customer Service Coordinator
City Mira Loma
State CA
Description

 

ABOUT OUR COMPANY

Graebel Van Lines is the largest independent Van Line in the US and a leader in corporate and residential moving services, warehousing and comprehensive workplace solutions.  Recently receiving its Women Owed Business status (WEBNC) and headquartered in Dallas, the new re-launched company is built on the legacy of the Graebel family, which began in 1950, and continued, by its recent acquisition from successful moving industry experts Vauna and Robert Peterson.  We are an energetic, fast paced company looking for someone who will operate with integrity, energy and a passion for being the best.

 

SUMMARY

Corporations contract with Graebel as a trusted supplier for relocating their employees. If a client company would like to move a specific employee from one city to another, our relocation division works with that employee to administer the benefits.  The needs of the business can vary depending on the time of the year, and summer is the busiest season. There are peaks of heavy volume throughout the year, and the Relocation Associate must be able to accommodate the amount of work that is required.

 

RESPONSIBILITIES

  • Prepare cost estimates within a custom software program
  • Maintain web-based files for each relocating employee within a custom software program
  • Extensive phone and e-mail contact with transferees (relocating employees)
  • Liaise with other internal departments to process the needs of the transferees
  • Expense report auditing
  • Maintain contact with suppliers such as real estate agents, inspection agencies, title companies, household goods moving providers, etc. to help facilitate relocations
  • Assist with escalation resolution both internally and externally
  • Other duties as required      
Requirements  

SKILLS, KNOWLEDGE & EXPERIENCES

  • Outstanding customer service skills
  • Strong organization, time management, and problem-solving abilities
  • Ability to work both independently and on a team
  • 1-3 years of general office experience
  • Relocation or Real Estate experience is extremely useful
  • Proficient on the phone and Microsoft Outlook                

 

 

 

Graebel Van Lines, LLC is an EEO/AA Employer: Minorities/Females/Protected Veterans/Disabled

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

Graebel Van Lines is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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