||Software & Professional Services Specialist /SITECH
The Software & Professional Services Specialist position will provide very specific focus on the Trimble Heavy Civil Construction (HCC) software portfolio. Responsible to grow SITECH Texoma's software and professional services offerings to current and potential
customers in our territory solidifying us as a turn-key construction technology solutions provider.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Provides sales and application support internally and to all customers
• Increase market share through the development of new and existing accounts and supporting the sales team
• Perform presale application analysis
• Support the Trimble Navigation HCC Software Portfolio
o BC-HCE- Business Center
• Support the VisionLink User Interface as it applies to:
o 2D/3D Production Monitoring
o Report generation
• Enhance and densify 2-dimensional project drawings into 3D models for machine control
• Provide Professional Services
o Site Calibration / localization
o Site Topography
o Site Staking
• Engage and support our SITECH team and our customers by:
o On-site training
o Job site demonstrations
o Major account interface
o Traveling with sales personnel
o Assist in the identification, procurement and subsequent training of end users. Assist in the development of specific technical communications and training requirements as needed.
No supervisory responsibilities
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality.
Oral Communication - Listens and gets clarification; Responds well to questions.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group
commitments to goals and objectives; Supports everyone's efforts to succeed.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Bachelor's degree (B. A.) from four-year College or university; Civil Engineering, mechanical, and educational aptitude to maintain and improve understanding of the application and operation of all software products is preferred. Direct Heavy Civil Contractor
experience is preferred.
Other Skills and Abilities:
Possesses mechanical and educational aptitude to improve the understanding, application and operation of all software, survey, and machine control products. Good selling skills. Strong written and verbal communication skills.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form such as safety rules, operating and maintenance instructions, and procedure manuals. Must exhibit a broad understanding of policies, procedures, systems and
customer service. Strong communication and interpersonal skills. Ability to write routine reports and correspondence and speak effectively with a group of customers or employees. Confers with customers, representatives of associated industries to evaluate
and promote improved and expanded areas within the organization. Ensure multi-channel communication throughout the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is required to reach with hands and arms; climb or balance;
and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
While performing the duties of this job, the employee is exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.
Up to 35%